Payout timing varies depending on the type of win and how it was settled.
Sports Betting: Once a match ends and the result is confirmed, winnings are typically credited to your balance within 5–15 minutes. Live betting settlements may take a little longer.
Slots & Casino Games: Winnings are instant here — your balance is credited as soon as each spin or round ends.
Withdrawal: Withdrawal requests from your balance to Mobile Pay, Nagad, or Rocket are typically processed 1–4 hours funds reach your mobile banking account. Having KYC verification completed speeds up the process significantly. Requests made between midnight and 6 AM may be processed the following morning.
If it takes more than 6 hours, contact support with your transaction ID for a quick resolution.
3kbet's Sports section covers all the popular sports in Bangladesh as well as international tournaments. Available sports:
- Cricket — IPL, BPL, ODI, T20 World Cup
- Football — Premier League, La Liga, FIFA World Cup
- Kabaddi — Pro Kabaddi League
- Tennis — Grand Slam & ATP Tour
- Basketball, Badminton, Hockey & eSports
How to get started:
- Log in and navigate to the "Sports" section from the menu
- Choose your sport and match
- Choose your bet type — Match Winner, Over/Under, Handicap, and more
- Enter the amount on the bet slip and tap "Place Bet"
Live Betting lets you place bets in real time as the odds shift during a match.
3kbet offers over 1,000 slot games across a wide range of types and themes. The main categories are:
Classic slots (3-reel): Classic-style simple slots — fewer paylines, straightforward rules. A great starting point for beginners.
Video Slots (5 reels+): Modern animations, bonus rounds, and free spins — these are the most popular games on the platform.
Progressive Jackpot Slots: The jackpot grows with every bet placed by players — it can climb into the crores.
Megaways Slots: Every spin opens up thousands of ways to win — making each round far more exciting.
Crash Games: The multiplier keeps climbing — cash out at the right moment to win.
New to slots? Try demo mode first — you can learn the game without spending a single BDT.
3kbet's customer support team is available 7 days a week, 24 hours a day. Get help in English — for any question, complaint, or feedback.
Live Chat (fastest): Use the chat button at the bottom right of the site — average response time is 2–3 minutes.
Email: support@3kbet.bid — email us for complex issues or document submissions. We typically respond within 2–6 hours.
In-app support on the mobile app: Create a ticket directly from the app — your login details are sent automatically, so you never have to repeat yourself.
Having your transaction ID or bet ID ready when contacting support will speed up the resolution significantly.
No, per 3kbet's policy, each person may only a single account hold one account. Creating multiple accounts using the same name, mobile number, device, or payment method is strictly prohibited.
Reason for restriction:
- Preventing multiple claims of the same bonus
- Ensuring platform fairness
- Preventing money laundering
Consequence: If multiple accounts are detected, all accounts will be permanently closed and any remaining balance may be forfeited.
If you've forgotten your account details or can't log in, contact support — recover your existing account rather than creating a new one.
KYC (Know Your Customer) verification is an internationally recognized security standard — it confirms that the account belongs to you by verifying your identity.
Required documents:
- National ID (NID) or Passport — clear photos of both sides
- A selfie holding your NID
- Proof of current address (utility bill or bank statement, issued within the last 3 months)
How to deposit:
- Go to Account Settings → "Identity Verification" section
- Upload clear photos of your documents (JPG/PNG, max 5 MB)
- Submit — usually within 24 hours verification is completed within
- You will receive a confirmation message by email
Once KYC is completed, you won't need to go through it again. Blurry or cropped photos may cause delays.
3kbet does not charge any processing fee for standard withdrawals. However, your payment provider's own transaction charges may apply.
Withdrawal limits:
Higher limits apply for VIP and high-roller members. To withdraw bonus funds, the required wagering conditions must be met — details are listed in each bonus's terms. Contact support if you need to withdraw above the standard limit.